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Refund Policy

Last updated: April 30, 2026

At ClipFactory, we strive to deliver a high-quality AI-powered video editing experience. This Refund Policy outlines the terms under which refunds may be issued for our subscription plans and services. All payments are processed securely through our Merchant of Record, Paddle.

1. Subscription Plans

1.1 Free Plan

The Free Plan does not require payment. Since no charges are incurred, no refunds apply to the Free Plan.

1.2 Pro Plan & Business Plan

Paid subscription plans (Pro and Business) are billed on a recurring basis — either monthly or annually — depending on the billing cycle selected at checkout. You may cancel your subscription at any time through your account settings or by contacting our support team.

2. Refund Eligibility

2.1 Within 14 Days of Initial Purchase

If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase date, provided that your account has processed less than 30 minutes of video (or generated less than 10 clips) during that time. Because our AI-powered video processing incurs immediate server and infrastructure costs, we cannot issue refunds for accounts that have heavily utilized the Service within the first 14 days. This applies only to the first payment on a new subscription and is limited to one refund per customer.

2.2 After 14 Days

After the 14-day window, subscription fees are non-refundable. When you cancel, you will retain access to all paid features until the end of your current billing period. No partial or prorated refunds are issued for unused time within a billing cycle.

2.3 Annual Subscriptions

Annual subscriptions are eligible for a full refund within 14 days of the initial purchase. After 14 days, the annual subscription is non-refundable. You may cancel at any time, and your access will remain active until the end of the annual billing period.

3. Exceptions & Special Circumstances

We may issue refunds outside the standard policy in the following cases:

  • Service Outages: If ClipFactory experiences prolonged downtime (more than 72 consecutive hours) that materially impacts your ability to use the Service, you may request a prorated refund or account credit for the affected period.
  • Billing Errors: If you are charged incorrectly due to a system error (e.g., duplicate charges, incorrect plan amount), we will issue a full refund of the erroneous charge promptly.
  • Unauthorized Charges: If you believe an unauthorized charge was made on your account, contact us immediately. We will investigate and issue a refund if the charge is confirmed as unauthorized.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals after the 14-day initial purchase window.
  • Partial billing periods after cancellation.
  • Charges incurred while the account was in good standing and the Service was available.
  • Downgrades from a higher plan to a lower plan (access continues until the end of the billing period).
  • Account suspensions or terminations resulting from violations of our Terms of Service.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@clipfactory.win with the subject line "Refund Request."
  2. Include your account email address, the date of the charge, and a brief explanation of why you are requesting a refund.
  3. Our team will review your request and respond within 3-5 business days.

6. Refund Processing

  • Approved refunds are processed through Paddle, our payment processor and Merchant of Record. The refund will be credited to the original payment method.
  • Refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider.
  • You will receive an email confirmation from Paddle once the refund has been initiated.

7. Cancellation vs. Refund

Cancellation and refund are separate actions:

  • Cancellation: Stops future billing. You retain access to paid features until the end of the current billing period. No refund is issued automatically.
  • Refund: Returns a previous charge to your payment method. Must be explicitly requested and is subject to the eligibility criteria above.

To cancel your subscription, go to Dashboard → Billing → Cancel Subscription or contact us at support@clipfactory.win.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email or by posting a notice on the Service. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions about this Refund Policy or need assistance, contact us: